Make it stand out

TERMS AND CONDITIONS

PLEASE OBSERVE TERMS AND CONDITIONS HERE BELOW EXPLAINED. WHEN PURCHASING OR VISITING THIS WEBSITE YOU ARE REMINDED THAT YOU AUTOMATICALLY AGREE TO THE FOLLOWING TERMS AND CONDITION. ANY ALTERNATIVE TERMS AND CONDITIONS ON THE PART OF THE CUSTOMER SHALL NOT APPLY UNLESS WE SHOULD CONFIRM THESE IN WRITING. THERE ARE NO SUPPLEMENTARY AGREEMENTS.

01 PAYMENT

ALL SALES ARE FINAL FROM THE MOMENT PAYMENT IS TAKEN. NO GOODS WILL BE SHIPPED WITHOUT PAYMENT. THE FINAL PRICE OF THE ORDER DELIVERY COSTS (INCLUSIVE OF UK VAT WHERE APPLICABLE) IS ALWAYS IN GBP STERLING. YOU WILL ONLY BE ABLE TO ORDER PRODUCTS DISPLAYED ONLINE PENDING AVAILABILITY.

02 RETURNS

IN THE EVENTUALITY OF DISSATISFACTION WITH YOUR PURCHASE, YOU WILL BE ABLE TO RETURN GOODS UPON WRITTEN CONFIRMATION FROM A MEMBER OF ALA TIANAN LIMITED TEAM. YOU WILL HAVE 3 DAYS FROM RECEIPT OF GOODS TO BE ABLE TO EMAIL US ABOUT RETURNING THE ORDER . PLEASE BE AWARE THAT WE CANNOT SECURE EXCHANGES AS THE STOCK IS PRODUCED IN LIMITED QUANTITIES. WE THEREFOR SUGGEST TO ALWAYS ENQUIRE FIRST, PRIOR TO COMMITTING TO ANY DECISION. WE WON’T BE ABLE TO ACCEPT ANY RETURN IF NOT EMAILED FIRST. IF SOLD GOODS PRESENT ANY KIND OF FAULT OR THEY ARE NOT DELIVERED, OR HAVE BEEN DELIVERED DAMAGED, PLEASE FORWARD PHOTOS VIA MAIL FIRST

IN THE EVENTUALITY OF DEFECTIVE MERCHANDISE, OR ORDER NOT DELIVERED, OR DELIVERED DAMAGED, OR ITEMS MISSING FROM ORDERS CONTAINING MULTIPLE ITEMS, CLIENTS MUST FOLLOW AS BELOW INSTRUCTED:

CUSTOMERS ARE REQUIRED TO CONTACT US THOROUGH THE EMAIL INFO@ALATIANAN.COM. PLEASE MAKE SURE TO INCLUDE IN THE EMAIL THE UNIQUE NUMBER OF YOUR ORDER, NAME OF THE STYLES IN QUESTION AND REASON FOR THE RETURN REQUEST. ALA TIANAN LIMITED RESERVES THE RIGHT TO REQUEST PHOTOGRAPHIC SUPPORT FOR RETURNS REGARDING DEFECTIVE MERCHANDISE BEFORE AUTHORISING THE RETURN AND THE EVENTUAL CHARGES FOR THE SHIPMENT AND IMPORT FEES. BE AWARE THAT ALA TIANAN LIMITED HAS THE RIGHT TO DECLINE UNAUTHORISED RETURNS AND CATEGORICALLY WON’T ACCEPT ANY ITEMS THAT HAVE BEEN WORN, WASHED OR HAVE BEEN SUBJECT OF ALTERATIONS OF THEIR ORIGINAL STATE AT TIME OF DELIVERY. ALA TIANAN LIMITED HAS THE RIGHT TO FULLY INSPECT THE RETURNED MERCHANDISE IN ORDER TO ESTABLISH IF AN EXCHANGE IS POSSIBLE. COSTS OF DELIVERY FOR RETURNED GOODS TO BE SHIPPED BACK TO THE SAME CLIENT ISSUING THE RETURN REQUEST WILL HAVE TO BE COVERED BY THE CLIENT.

ONCE THE WRITTEN REQUEST IS RECEIVED, INFO@ALATIANAN.COM WILL FORWARD A WRITTEN CONFIRMATION TO THE CLIENT INCLUDING THE RETURN AUTHORISATION NUMBER. CLIENTS MUST WRITE THIS RETURN AUTHORISATION NUMBER EXTERNALLY ON THE BOX.

THE RETURNED MERCHANDISE MUST BE IN THE SAME CONDITION AS IT WAS SOLD AND REPACKED IN AS CLOSE AS POSSIBLE TO THE WAY IT WAS RECEIVED.

EVERY RETURN MUST BE AUTHORISED BEFOREHAND AND FORWARDED TO OUR RETURN ADDRESS FULLY TRACKED. IF AGREED THAT THE PRODUCT IS OF DEFECTIVE NATURE, ALA TIANAN LIMITED WILL BE IN CHARGE OF COVERING RETURN SHIPPING COSTS.

03 MADE TO ORDER

EVERY MADE TO ORDER PIECE IS HAND MADE BY ALA. THE PRODUCTION TIME WILL VARY DEPENDING ON THE STYLE. NORMALLY IT WILL COST 2-4 WEEKS. PLEASE CONTACT US VIA INFO@ALATIANAN.COM IF YOU HAVE ANY SPECIAL REQUIREMENTS ( SIZE ETC,)